Privacy policy

At Linenham, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit or make a purchase from our online store, which offers shirts, skirts, pants, and trousers. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, contact us, or interact with our website. This may include:

  • Name
  • Shipping and billing address
  • Email address
  • Payment information (processed securely by third-party payment providers)
  • Order details and preferences

We also automatically collect certain non-personal information when you browse our site, such as your IP address, browser type, device information, and browsing behavior. This helps us improve our website and enhance your shopping experience.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you regarding your orders, inquiries, or customer support requests
  • To improve our products, services, and website functionality
  • To send promotional emails or updates, only if you have opted in to receive them
  • To comply with legal obligations and prevent fraud

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other international privacy regulations. Our legal bases for processing include:

  • Performance of a contract (e.g., processing your order)
  • Compliance with legal obligations
  • Legitimate interests (e.g., improving our services, preventing fraud)
  • Consent (e.g., for marketing communications, where required)

4. Data Sharing and Disclosure

We may share your information with trusted third parties who assist us in operating our website, processing payments, and delivering orders. These parties are contractually obligated to keep your information confidential and use it only for the purposes for which it was disclosed. We may also disclose your information if required by law or to protect our rights, property, or safety.

5. Data Storage and Retention

Your personal information is stored on secure servers and retained only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure payment processing. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • The right to access, correct, or delete your personal data
  • The right to restrict or object to processing
  • The right to data portability
  • The right to withdraw consent at any time
  • The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own, including countries that may not have the same data protection laws. We take steps to ensure that your information receives an adequate level of protection in accordance with applicable laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [email protected].