Refund policy

Refund Policy

At Linenham, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This Refund Policy outlines the terms and conditions for returns and refunds for all products purchased from our online store, including Shirts, Skirts, and Pants & Trousers.

1. Eligibility for Refunds

To be eligible for a refund, please ensure that:

  • The item was purchased within the last 30 days.
  • The item is unused, unworn, and in the same condition that you received it.
  • The item is in its original packaging with all tags attached.
  • You have proof of purchase (order confirmation email or receipt).

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

  • Items marked as final sale or clearance.
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without original packaging or tags.

3. How to Request a Refund

To initiate a refund, please contact our support team at [email protected] with your order number and reason for return. Our team will review your request and provide further instructions.

4. Return Shipping

Customers are responsible for the cost of return shipping unless the item received is defective or incorrect. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refund Processing

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed to the original method of payment within 7–10 business days. Please note that shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check your bank account again, then contact your credit card company or bank, as processing times may vary. If you have done all of this and still have not received your refund, please contact us at [email protected].

8. Policy Updates

Linenham reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page and will apply to all purchases made after the date of posting.

If you have any questions about our Refund Policy, please reach out to us at [email protected].