Shipping policy
Shipping Method
Linenham offers one shipping method: Standard Shipping. We do not offer expedited shipping, free shipping, or local pickup at this time.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will begin processing on the next business day.
During peak seasons, promotional periods, or due to high order volume, processing may take up to 5 business days. We appreciate your patience.
Shipping Time & Delivery
Once your order has been processed, Standard Shipping typically delivers within:
- Domestic (within the United States): 5–8 business days
- International: 10–20 business days
Delivery times are estimates provided by the carrier and are not guaranteed. Delays may occur due to customs clearance, weather conditions, or other circumstances beyond our control.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Free shipping is not available. All orders, regardless of order value, are subject to Standard Shipping fees.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number on the carrier’s website to monitor your shipment’s progress.
Please allow up to 48 hours for tracking information to become active after receiving your confirmation email.
International Shipping & Customs
Linenham ships internationally to select countries. International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the order total or shipping cost.
Customs policies vary widely by country. Please contact your local customs office for more information. Linenham is not responsible for delays caused by customs inspections or for any additional charges incurred.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete at checkout. Linenham is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you need to correct your address after placing an order, please contact us at [email protected] as soon as possible. We will make every effort to update your information before shipment, but we cannot guarantee changes once processing has begun.
Lost, Stolen, or Damaged Packages
Once an order is handed over to the carrier, the risk of loss or damage passes to the customer. If your package is lost, stolen, or damaged during transit, please contact the carrier directly to file a claim.
If you receive a damaged item, please contact us at [email protected] within 7 days of delivery with photos of the damage and your order number. We will review your case and assist where possible.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address, failed delivery attempts, or refusal to pay customs fees, we will contact you to arrange reshipment. Additional shipping charges may apply.
If you choose not to have the package reshipped, we will issue a refund for the merchandise total minus the original shipping cost.
Contact Us
For any questions regarding our shipping policy or your order, please reach out to us at [email protected]. Our team will respond within 1–2 business days.